Waste Management - March 20,2020
Effective immediately, we are suspending Bulky item collection -including weekly items or extra call in service for bulky items, such as large items outside the cart, is suspended until further notice.
Waste Management Residential Call Center Open
At Waste Management, we are committed to putting people first. The health and safety of our employees, customers and communities is our highest priority.Based on the latest information from the Centers for Disease Control and Prevention(CDC), the Public Health Agency of Canada(PHAC), and federal, state and local agencies, Waste Management is taking necessary steps in response to social distancing recommendations, potential mitigation activity, and declared local states of emergency.
Waste Management has successfully transitioned its call center to a work-at-home environment and agents can now assist you. You may experience longer wait times due to higher than usual call volume.
Note: The time of day we pick up your carts may differ from the time you are used to. If possible, please have your carts out ready to be serviced the night before your pickup day.
Thank you for your patience.
For the most up-to-date service information, please visit wm.com/alerts.