Waste Management - Update
Waste Management is pleased to announce that we will resume the collection of bulky items in your community the week of May 11, 2020.
We respectfully ask that residents with a large amount of bulky items adhere to the volume limits in your community and place these items out over time. This will help our hard-working drivers and collection teams complete all essential waste and recycling collection services each week.
Waste Management Residential Call Center Open
At Waste Management, we are committed to putting people first. The health and safety of our employees, customers and communities is our highest priority.Based on the latest information from the Centers for Disease Control and Prevention(CDC), the Public Health Agency of Canada(PHAC), and federal, state and local agencies, Waste Management is taking necessary steps in response to social distancing recommendations, potential mitigation activity, and declared local states of emergency.
Waste Management has successfully transitioned its call center to a work-at-home environment and agents can now assist you. You may experience longer wait times due to higher than usual call volume.
Note: The time of day we pick up your carts may differ from the time you are used to. If possible, please have your carts out ready to be serviced the night before your pickup day.
Thank you for your continued patience and understanding.
For the most up-to-date service information, please visit wm.com/alerts.
We encourage residents to sign up for email and text alerts here: https://www.wm.com/us/en/mywm/my-preferences/verify
We may also be contacted by email: www.ilmovalcustomerexperience@wm.com